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Mobarakeh Steel Felez Tadarok Company of Isfahan, after successful implementation of the relevant standards, succeeded in obtaining international certificates including ISO10002: 2018 (customer satisfaction) and ISO10004: 2018 (complaint handling) from SGS inspection company.
Mohammad Hossein Ghorchani, CEO of Mobarakeh Steel Felez Tadarok Company of Isfahan, while confirming this news, said that the audit process was held on the 14th of August of this year in compliance with all health protocols. While appreciating the cooperation of all units, he acknowledged that receiving these two certifications is an important step in moving the company towards customer orientation in the commercial and commercial fields, which provides the possibility of handling the feedbacks, coming from customers, in a favorable manner.
It should be mentioned that ISO10002: 2018 standard guides companies , including commercial, non-commercial and even e-commerce companies, in designing an effective and efficient system for the process of handling customer complaints. ISO10004: 2018 is also a standard for achieving customer satisfaction by the products and services of organizations and the application of this standard through the classification of customer needs, causes the organization to move towards customer orientation and customer satisfaction.
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the recent efforts of Felez Tadarok company in providing raw materials for Mobarakeh Steel company.
Felez Tadarok company declared its preparation in providing all kinds of ferro alloys and steel productions needed by steel companies in all over the country.
Dr. Mohammad Hossein Ghourchani, the managing director of Felez Tadarok company, in the interview with Prdazesh magazine, declared this preparation and by pointing that Felez Tadarok company has activities towards meeting the needs of the downstream units and the market based on the politics of Mobarakeh steel company, he said: this company is also able to provide sheets and alloy pipes that are not produced in Iran, but are needed by steel and petroleum industries by importing them from abroad.
This ability has originated from the recent mision, established by Felez Tadarok company and the lack of iron ore in Iran and will be implemented by providing raw materials such as iron ore for Mobarakeh Steel company by the use of small and medium mines.
He also added: Felez Tadarok company has registered 7 mining spans, with the whole area equal to 283km^2, in Zanjan, Isfahan and Kerman provinces and is now passing the legal procedures of inquiries and exploration operation. Meanwhile, the company is now negotiating for the spans in Khaf, Yazd and Sistan and Baluchestan.
for finding the whole text of the interview, please click on the opposite link: https://pardazeshonline.com/msfc/
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